Frequently Asked Questions

The following documents are needed: 

• A copy of your lease or settlement statement;
• A photo ID issued by a government authority; and 
• A fully completed City of Oakland Park application for service.

You will be required to pay the appropriate deposit based on the utility service.

All applicants for water and solid waste services are required to make a deposit based on the meter size (per meter) and dumpster size & frequency of service  for both commercial and residential accounts:

 Water Deposits are per meter

Owner/Tenant
$170.00       5/8 - 1" Meter
 $640.00    1 1/2" Meter
 $1020.00   2" Meter
 $1,680.00  Hydrant meter

Dumpster Deposits

Owner                      1-2 pickups     3-5 pickups         Tenants            1-2 pickups      3-5 pickups  
2 Cubic Yards        $270                $540                2 Cubic Yards        $540              $1,080
3 Cubic Yards        $270                $540                3 Cubic Yards        $540              $1,080
4 Cubic Yards       $450                $900                4 Cubic Yards        $540              $1,080
6 Cubic Yards       $450                $900                6 Cubic Yards        $900              $1,800
8 Cubic Yards        $450               $900                  8 Cubic Yards       $900             $1,800

Cart Deposits
                                        Owner      Tenants     Additional Cart      Owner               Tenant      
Residential             $60         $120                                             $17                   $34                              
Commercial          $60         $200                                           $60                  $200
 Multi-Family         $60          $120                                            $17                   $34

An administrative fee of $50 shall be charged to open a new water service account, and a $50 administrative fee shall be charged to open new dumpster service in accordance with our municipal ordinance. This one-time fee is assessed to offset the cost of establishing new utility service.

Yes. You may arrange or set up payment through your financial institution's online bill pay service. 

Yes. You will need to fill out the EZ Pay Form which is available by clicking here and providing a copy of your voided check to enroll. You can also sign up for ACH Payment via our customer self-service portal. You must register for access to Citizen self-service by clicking here: https://oaklandpark.munisselfservice.com/citizens/default.aspx

It will take about two (2) to three (3) billing cycles before the bank can start taking the payments from your account.  Until that happens, payment has to be done by either paying cash, writing a check, or using a credit card or e-check.  Please continue making your cash/check or credit card payment until your see “BANK DRAFT DO NOT PAY” in green font on the message area of your bill which means that ACH payment for your account is already active in the system.

Yes, Electronic bills (e-bills) are available. Customers may sign up for e-billing by emailing Utilityand  Billing Services to sign up for e-bills.

The City partners with Wells Fargo Bank which provides payment processing through a lockbox service in Atlanta, Georgia.

Yes, we accept Visa, MasterCard, and Discover at the Utility Billing window. Please note that American Express is not accepted. For your convenience, we strongly encourage using the City’s online payment portal to manage your payments quickly and securely

Yes. You can make a payment using a credit card, debit card, or e-check by calling our automated system at (877) 422-7876. This service is available 24/7 for your convenience.

In addition to paying online with credit cards, customers can also pay using E-Checks, Phone Payments, or any Amscot location. Have your account number and customer number handy

An E-check is a secure way to pay your bill online directly from your bank account. Instead of using a credit card, you simply enter your bank routing and account numbers. To use this method, select the "pay-by-check" option on the online payment portal.   

You may view your account payment, billing, and charges history by registering with Citizen Self-Service on the Utility Billing webpage. To register, you will need your utility account customer number.

Several factors can lead to an unusually high water bill. Billing cycles often fluctuate between 27 and 34 days, and any discrepancies caused by estimated readings are automatically corrected during the next actual meter read. 

Higher costs may also stem from leaks in the service line or faulty indoor fixtures, such as toilets. While defective meters are rare and typically under-report usage, you may request a meter test for a fee. This fee is only waived if the meter is found to be over-registering by more than 2%.

Base charges for water, sprinkler, and solid waste are a fixed rate according to the fiscal year and do not fluctuate from month to month. Consumption charges for water and sewer are determined by the amount of water used and may vary each month. The utility statement will also include a 10% utility tax on water charges.

Utility bills are issued monthly and are due upon receipt. To avoid being considered past due, payment must be received by the Utility Billing office within 25 days of the invoice date.

Any charges remaining unpaid 25 days after the invoice date will incur a late penalty. This fee is calculated as 1.5% of the outstanding balance or $10.00, whichever amount is greater.

Yes, a notice is provided on your monthly utility statement if your account is in arrears. If your previous charges remain unpaid by the time the next month’s bill is generated, the statement will include a disconnection date advising you when service may be interrupted

If your service cannot be restored during standard business hours, you may request an after-hours reconnection. To do so, please call the emergency number listed on your utility statement or the Utility Billing webpage. An after-hours fee of $275.00 applies, and you must provide proof of payment before service is restored.

Increased water usage is often caused by leaks or seasonal activities such as lawn irrigation, filling swimming pools, washing vehicles, or increased laundry. To investigate a potential leak, you can perform a simple meter test:   

Turn off all water: Ensure all indoor and outdoor faucets and water-using appliances are off.  Record the reading: Open your meter box, write down the numbers from left to right, and note the position of the sweep hand.  Wait: Do not use any water for at least 15 minutes.  Re-check: If the numbers have changed or the hand has moved, a leak is likely present.

If you are experiencing temporary financial hardship or have received an unexpectedly high bill, payment arrangements are available. To qualify, customers must meet specific eligibility requirements. Please contact our office to discuss a plan that allows you to pay your balance over time.

Stormwater fees are assessed to every property within the City as their equitable portion of the fees needed to pay for the stormwater drainage system and the infrastructure that maintains it. Please call 954-630-4280 to find out more.

If your trash cart or recycling bin is damaged or missing, the Public Works Solid Waste Division will provide a replacement. To schedule a delivery, please contact the division directly at 954-630-4452.

The Statewide Nuisance Alligator Program (SNAP) is administered by the Florida Fish & Wildlife Conservation Commission. SNAP is one of five components of Florida’s comprehensive Alligator Management Program. Its mission is to address complaints concerning alligators. Persons with concerns about an alligator may call the toll-free Nuisance Alligator Hotline at 866-FWC-GATOR (866-392-4286). Generally, an alligator may be deemed a nuisance if it is at least four feet in length and the caller believes it poses a threat to people, pets or property. SNAP uses contracted nuisance alligator trappers to remove alligators from locations where they are unwanted or unwelcome. If a complaint meets the qualifying criteria, SNAP will issue a permit to a contracted nuisance alligator trapper authorizing the removal of the animal. Complainants must be able to grant legal access to the property on which the alligator is located. SNAP does not permit the removal of nuisance alligators from private or publicly managed property without first obtaining permission from the property owner or management authority.

City of Oakland Park is divided into 4 quadrants. Please refer to the map on the website or we can mail you one if you prefer. The bulk collection period for each quadrant is a week. Due to the volume of bulk trash set out, it takes us 3 - 4 days to complete a quadrant.

Please call 954-630-4452 for more information.

Yes, we collect on every holiday that falls in the normal work week except Christmas Day. Please call 954-630-4452 for more information.

Contact the Noise Abatement Program at Fort Lauderdale Executive Airport or the 24-hour Noise Abatement Hotline at 954-828-6666 to report loud aircraft. Residents can report low flying aircraft by calling FAA Low Flying Aircraft Hotline at 954-641-6000.

What You Need to Know 

Hurricane evacuations are ordered by the Broward County Administrator to protect coastal residents from the dangerous storm surge. Broward County has two types of evacuation plans. The type of evacuation ordered will be based on the severity of the storm. 

EVACUATION PLAN A - for Hurricane Category 1 or 2 

• Storm surge is 4-7 feet above sea level with winds from 74-110 miles per hour. 
• All mobile home residents, residents beside tidal bodies of water and in low-lying areas, and residents east of the Intracoastal Waterway should evacuate. 

EVACUATION PLAN B - for Hurricane 3 or higher 

• Storm surge is 7-11 feet above sea level with winds of 111 miles per hour or greater. 
• In addition to those required to evacuate under Plan A, all residents east of U.S. 1 (Federal Highway) should evacuate.

Get additional information here. 

If you are using a generator because you have lost power, make sure you do so safely! Improperly using a generator can result in loss of life or property. Generators produce deadly and invisible carbon monoxide. You cannot smell or see carbon monoxide, which is why there are recommended practices to ensure you can avoid carbon monoxide poisoning while using your generator.

Always operate your generator outdoors, far from windows, doors, and vents, as carbon monoxide can accumulate indoors if the generator is too close. Proper ventilation is key. Never run a generator in enclosed spaces like garages or basements. Additionally, ensure your generator remains dry, using a canopy or cover to protect it from rain while maintaining airflow to prevent electrical shocks.

Get additional information here. 

Know Your Hurricane Risk

Make an Emergency Plan

Know your Evacuation Zone

Recognize Warnings and Alerts

• Pay attention to emergency information and alerts.
• If you live in a mandatory evacuation zone and local officials tell you to evacuate, do so immediately.
• Go to the highest level of the building if you are trapped by flooding. Do not climb into a closed attic. You may become trapped by rising floodwater.
• Do not walk, swim, or drive through flood waters. Turn Around. Don’t Drown! Just six inches of fast-moving water can knock you down, and one foot of moving water can sweep your vehicle away.

Get additional safety tips here. 

The Florida Individual Assistance Program is designed to coordinate assistance provided to individuals, households, and businesses recovering from disaster or emergency impacts. After the president signs a disaster declaration, it is important to inform affected individuals and businesses through press releases and outreach efforts that programs are available to them in obtaining any entitled aid.

The first step for individuals and businesses needing assistance should be through the toll-free tele-registration hotline, available through the Federal Emergency Management Agency at 1-800-621-FEMA (3362) (TTY: 1-800-462-7585). Specially trained operators at the Federal Emergency Management Agency's National Tele-registration Center will process the application. Once this is accomplished, further assistance may be coordinated through a Disaster Recovery Center (disclaimer: link is only functional during a disaster), which may be established in each of the declared counties or regionally. Representatives of federal, state, local, and volunteer organizations are made available to help disaster survivors who are applying for assistance.

Oakland Park Library is located temporarily at the Jaco Pastorius Community Center, 1098 NE 40 Court. We are open Monday, Wednesday, Friday from 9 a.m. - 6 p.m., and Tuesday and Thursday from 11 a.m. - 8 p., and Saturday 9 a.m. - 4 p.m. Holidays will affect these hours, please check our website for holiday hours. Library Website. Our telephone number is 954-630-4370. 

If you are over 18, you may receive a free library card if you are a resident of Broward County, you own property or a business in Oakland Park, or you are a student, teacher, administrative or support staff in Oakland Park schools or a library volunteer. Just bring a photo ID (driver's license or school ID), along with proof of your mailing address and you may check out materials the same day. If you are 16-17 years old, you are able to get a Library Card with your school photo ID and proof of local address. Children under 16 must come in with a parent or guardian to get a Library card. You can get your own card as soon as you can print your full name. Please call 954-630-4370 for more information. 

In our temporary housing, we currently have 9 computers for the public to use 1st come, 1st served. We allow each person to use the computer for an hour, longer if no one is waiting. Printing is available for a nominal fee. There are 2 computers for very young children to use that are loaded with educational games software, which easily acquaint them with the use of a mouse and a keyboard. Please call 954-630-4370 for more information.

We have programs for all ages from toddlers through the teen years, as well as programs for adults and seniors throughout the year. Check out the library's calendar for all programming during the year! Call 954-630-4372 for more information on Youth Programming, and 954-630-4373 for Adult Programming.

At this time, we do not have any meeting rooms for the public to use.