Why is my water bill so high?
High water consumption can be a function of several factors. The period between successive water meter reads can vary from 27 to 34 days. An estimate of monthly consumption and the meter read on the following month will adjust for any inaccuracies in the prior month's estimate.

Occasionally there may be a leak, either in the ground between the meter and the building or inside the building, such as a malfunctioning bathroom fixture. Finally, on rare occasions the meter may be defective, although in most instances defective meters report low consumption.

The customer has the right to request testing of the meter, but must pay a fee if the meter proves to be no more than 2% higher than what it should have been reporting.

Show All Answers

1. What do I need to open an account?
2. Are there deposit requirements when opening a new account?
3. Why is a deposit necessary when a customer already has an account in good standing with the City or has a good credit record?
4. What is the $40 administrative fee on my first bill?
5. Can I pay using automatic bill payer through my bank?
6. When will my deposit be returned?
7. Can I receive my bill by e-mail?
8. Why are the utility payments mailed to a post office box in Orlando?
9. Do you accept credit or debit cards in the office?
10. Do you accept payment by phone?
11. Can I view my utility account information on this website?
12. Why is my water bill so high?
13. How is my bill calculated?
14. How many days do I have to pay my utility bill?
15. Do you assess late fees on utility charges?
16. Do you send a notice before water is disconnected for non-payment?
17. Can I have my water service reconnected after hours?
18. What are the most common causes of increased water usage?
19. Can I make payment arrangements?
20. What are "stormwater" fees?
21. Who do I call to receive a replacement cart for solid waste?