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It will take about two (2) to three (3) billing cycles before the bank can start taking the payments from your account. Until that happens, payment has to be done by either paying cash, writing a check, or using a credit card or e-check. Please continue making your cash/check or credit card payment until your see “BANK DRAFT DO NOT PAY” in green font on the message area of your bill which means that ACH payment for your account is already active in the system.
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The following documents are needed:
You will be required to pay the appropriate deposit based on the utility service.
All applicants for water and solid waste services are required to make a deposit based on the meter size (per meter) and dumpster size & frequency of service for both commercial and residential accounts:
Water Deposits are per meter
Owner/Tenant$110.00 5/8 - 1" Meter $450.00 1 1/2" Meter $720.00 2" Meter $1,020.00 Hydrant meter
Owner 1-2 pickups 3-5 pickups Tenants 1-2 pickups 3-5 pickups 2 Cubic Yards $270 $540 2 Cubic Yards $540 $1,0803 Cubic Yards $270 $540 3 Cubic Yards $540 $1,0804 Cubic Yards $450 $900 4 Cubic Yards $540 $1,0806 Cubic Yards $450 $900 6 Cubic Yards $900 $1,8008 Cubic Yards $450 $900 8 Cubic Yards $900 $1,800
Cart Deposits Owner Tenants Additional Cart Owner Tenant Residential $60 $120 $17 $34 Commercial $60 $200 $60 $200 Multi-Family $60 $120 $17 $34
An administrative fee of $35 shall be charged to open a new water service account and a $50 administrative fee shall be charged to open new dumpster service in accordance with our municipal ordinance. This one-time fee is assessed to offset the cost of establishing new utility service.
Yes. You may arrange or set up payment through your financial institution's online bill pay service.
Yes. You will need to fill out the EZ Pay Form which is available by clicking here and providing a copy of your voided check to enroll. You can also sign up for ACH Payment via our customer self-service portal. You must register for access to Citizen self-service by clicking here: https://oaklandpark.munisselfservice.com/citizens/default.aspx
Yes, electronic bills (e-bills) are available. You may sign up for e-billing by using the Utility Billing Citizen Self-Service portal or by contacting one of our representatives.
The City partners with Wells Fargo Bank which provides payment processing through a lockbox service in Atlanta, Georgia.
Our office accepts the following debit and credit cards: Discover, MasterCard, and Visa at the Utility Billing window(NO American Express).
We strongly encourage customers to pay using credit/debit cards on the City’s website payment portal.
Not at this time.
In addition to paying online with credit cards, customers can also pay thru E-Checks.
An E-check is similar to paying with a credit card online but instead of providing credit card information, customers will provide their bank routing information and account number. Be sure to select the pay-by-check option online.
You may view your account payment, billing, and charges history by registering with Citizen Self-Service on the Utility Billing webpage. To register, you will need your utility account customer number.
High water consumption can be a function of several factors. The period between successive water meter reads can vary from 27 to 34 days. An estimate of monthly consumption and the meter read on the following month will adjust for any inaccuracies in the prior month's estimate. Occasionally there may be a leak, either in the ground between the meter and the building or inside the building, such as a malfunctioning bathroom fixture. Finally, on rare occasions, the meter may be defective, although in most instances defective meters report low consumption. The customer has the right to request testing of the meter but must pay a fee if the meter proves to be no more than 2% higher than what it should have been reporting.
Base charges for water, sprinkler, and solid waste are a fixed rate according to the fiscal year and do not fluctuate from month to month. Consumption charges for water and sewer are determined by the amount of water used and may vary each month. The utility statement will also include a 10% utility tax on water charges.
All charges that remain unpaid at the end of 25 days from the invoice date shall be subject to a penalty of 1.5%, or $10.00, whichever is greater.
Past due notification is provided on the utility statement if current charges are past due and have not been paid before the subsequent month's billing statement is generated. A disconnection date is provided on the statement advising when disconnection may occur.
Water service may be reconnected after hours if the service cannot be restored during normal hours. The customer may elect to pay the after-hour fee of $200 by calling the emergency number presented on the utility statement and Utility Billing webpage. Proof of utility payment is required before restoring service.
A leak can cause higher usage. Seasonal usages such as lawn watering, filling pools, additional laundry, and washing automobiles can be the cause. To check for plumbing leaks, turn off all indoor and outdoor faucets and water operable appliances. Go to your meter and open the meter box lid. Write the meter reading down (from left to right) and mark where the sweep hand is on the face of the meter. Wait approximately 15 minutes without using water. Return to the meter box and check to see if the hand moved or if the reading has changed.
Payment arrangements are available for customers with high bills who are unable to pay the entire amount or if there is temporary financial hardship. All payment arrangements must meet eligibility requirements.
Stormwater fees are assessed to every property within the City as their equitable portion of the fees needed to pay for the stormwater drainage system and the infrastructure that maintains it. Please call 954-630-4280 to find out more.
Public Works Solid Waste division will deliver a replacement cart and/or recycle bins. Please call 954-630-4452.